Terms and conditions

• Orders are processed upon full payment receipt.

• Delivery is made to the address provided during the order process.

• The average delivery time is 8 business days worldwide, a tracking number will be provided after payment

• All our shipments are insured

• Customers must report any delivery issues within 14 days.

For inquiries about our products and services, our customer service is available by phone or email at

timelesswatchparis(@)gmail.com

Watches purchased on our website come with a 12 months movement warranty.​

We do not warranty damage resulting from improper handling, lack of care or water damage.

Opening the watch will void our warranty as our watchmaker needs to define the watch condition.

Please note our vintage watches are not sold as waterproof.

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Our website ensures secure payments through a 3DSecure system, offering reliability and data protection. Payment methods include credit cards and wire transfers.

In accordance with the law, you have a withdrawal period of 14 days from the receipt of the products to request a refund. To be eligible for a refund, the customer must not have used the product and must keep it in the same condition as it was delivered.

If customer would like to return a watch after changing his mind, shipping cost will not be refunded.

Return costs of the product are the responsibility of the customer, who must ensure the product is delivered to Timeless Watch Paris securely through a carrier specializing in valuable items.

Any product that has been damaged due to customer negligence after receipt cannot be refunded. Note water damage is not covered.

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Refunds can be made through the same payment method used for the purchase or another payment method without additional costs for the customer. Please note that in the case of credit card payments online, we will refund the customer by deducting the collection fees associated with the initial payment made by the customer.

All refunds are made by crediting the customer's bank account used for payment.